Key points
- Prepare a low-back-pain physiotherapy request, discuss movement and daily function, and learn when urgent medical care is more appropriate.
- A conversation may cover when symptoms began, what changes them, work or home demands, movement confidence, sleep and the activities the person wants to resume.
- Instead of only writing “back pain,” describe the task that is limited: sitting through work, walking, lifting, turning in bed or returning to an activity.
Explore online physiotherapy
Review the service overview and discuss suitability before making a request.
Explore the related serviceWhat an assessment can explore
A conversation may cover when symptoms began, what changes them, work or home demands, movement confidence, sleep and the activities the person wants to resume. The clinician can then explain what should be assessed in person or discussed online.
Terms such as strain, sciatica or slipped disc should not be self-confirmed from a search result. A qualified clinician can explain what the symptoms do and do not establish.
Make the request specific
Instead of only writing “back pain,” describe the task that is limited: sitting through work, walking, lifting, turning in bed or returning to an activity. Add the duration, any known diagnosis and what you have already tried.
General consultation is available as a starting pathway when you are not sure which service route fits. Home physiotherapy and online consultation have different assessment boundaries, which should be discussed with the care team.
- How long the pain has been present and what changed
- The movement or daily task that is limited
- Any known diagnosis, injury or recent procedure
- What you have tried and what you want to change
When to seek urgent help
Seek urgent local medical help for serious or rapidly changing symptoms, including new loss of bladder or bowel control, severe weakness, numbness in the saddle area, major trauma, fever with severe illness or another concern that feels urgent.
A physiotherapy request is not a substitute for emergency assessment. If you are unsure how urgent a symptom is, contact an appropriate local medical service.
How to prepare a low-back-pain physiotherapy request
- 01
Describe the pattern
Share when the pain began, what changes it and whether there was an injury, procedure or known diagnosis.
- 02
Name the functional goal
Explain the work, sleep, walking, lifting or daily task you want to make easier.
- 03
Choose a starting route
Use home physiotherapy, online consultation or General consultation according to your context, then discuss suitability with the care team.
Before you make a request.
01Can physiotherapy help with low back pain?
Physiotherapy may help some people depending on the cause, presentation and goals. An assessment is needed to discuss what is appropriate for the individual.
02Should I request home or online physiotherapy for back pain?
The right format depends on the symptoms, goals and need for physical assessment. Share the context and the care team can discuss the suitable route.
03When is back pain an emergency?
Urgent symptoms can include new bladder or bowel changes, severe weakness, saddle-area numbness, major trauma or fever with severe illness. Seek local medical help rather than waiting for an online request.
Evidence behind this guide.
- 01Low back pain and sciatica: recommendations
National Institute for Health and Care Excellence (NICE)
- 02How can I use telehealth for physical therapy?
U.S. Department of Health and Human Services, Telehealth.HHS.gov
