Key points
- Learn what to prepare for a video physiotherapy consultation, what may be discussed remotely, and when another assessment format may be more suitable.
- The clinician may ask when the concern began, how it affects daily activities, what has already been assessed and what the person hopes to discuss.
- Online care may be suitable for some people with stable concerns who can communicate by video, have a private place to talk and can participate without unsafe movement.
Explore online physiotherapy
Review the service overview and discuss suitability before making a request.
Explore the related serviceWhat to expect in a video consultation
The clinician may ask when the concern began, how it affects daily activities, what has already been assessed and what the person hopes to discuss. If appropriate, they may ask the person to show a comfortable movement or part of the home setup using the camera.
The conversation can help clarify questions and next steps. It does not establish a diagnosis by itself, and the clinician may recommend an in-person assessment or another service after hearing the context.
Who may be suitable for online care
Online care may be suitable for some people with stable concerns who can communicate by video, have a private place to talk and can participate without unsafe movement. Suitability depends on the concern, the information available and the assessment that is needed.
If a camera, language, hearing, mobility or technology barrier makes the conversation difficult, mention it when making the request so another format can be discussed.
When a video call may not be enough
Some questions need a hands-on examination, equipment, imaging or direct support with movement. The clinician may explain these limits and suggest an appropriate in-person route rather than trying to assess beyond what video allows.
Sudden severe symptoms, a major injury or another urgent medical concern should be assessed by local emergency or medical services. Do not wait for an online physiotherapy appointment in an emergency.
How to prepare for a video physiotherapy consultation
- 01
Share the main question
Describe the concern, the daily activity it affects and what you want the clinician to clarify.
- 02
Check the call setup
Choose a private, well-lit place and check that your device can show and hear the conversation.
- 03
Discuss limits and next steps
Ask what can be assessed remotely and whether an in-person review or another service is more appropriate.
Before you make a request.
01Can every physiotherapy concern be assessed online?
No. Some concerns need hands-on examination, equipment or urgent in-person care. A clinician discusses whether video is suitable after reviewing the request.
02Do I need to perform exercises on camera?
Not necessarily. A clinician may ask about or observe a comfortable movement when it is safe and useful; do not attempt a movement that feels unsafe.
03Does requesting a video consultation confirm an appointment?
No. The team reviews the request and confirms suitability, availability, timing and platform before an appointment is arranged.
Evidence behind this guide.
- 01How can I use telehealth for physical therapy?
U.S. Department of Health and Human Services, Telehealth.HHS.gov