Online Physiotherapy: Session Preparation

Set up a space that works for the conversation

Choose a quiet, private space where you can speak comfortably and hear the clinician. Place the device on a stable surface rather than holding it throughout the call. Good light in front of you makes it easier to see your face and, if requested, a movement. Reduce glare behind you, silence alerts and keep water or notes nearby. Check the video link and sound before the appointment, and have a phone number available in case the connection drops. You do not need a clinic-like room or special equipment: use what is safe and already available, and mention any limitation such as a small room, shared device or unreliable internet.

Choose clothing and camera placement for comfort

Wear ordinary, comfortable clothing that lets you move without restriction. There is no need to expose an area of the body on camera unless the clinician explains why it is relevant and you are comfortable with the request. If a movement or posture needs to be seen, ask what view is useful and whether you can adjust the camera safely. A full-body view may need more distance than a close conversation; test framing before the call rather than moving furniture while distracted. Keep footwear, walking aids or supports nearby only if you already use them or the clinician has asked you to bring them. Do not remove a support or change clothing in a way that conflicts with medical instructions.

Prepare a short history and the reason you are seeking help

Write down when the concern started, what has changed, what makes it easier or harder, and which everyday task is affected. Include a relevant diagnosis, recent procedure, medical review or discharge instruction if one exists, but do not worry if you do not know a formal label. List care you have already tried and the questions you want answered. If symptoms have changed quickly, say so at the beginning. The clinician may ask follow-up questions to understand context and decide whether a remote discussion is appropriate. A written note can help when symptoms are stressful or when several family members are joining.

• The main concern and when it began
• A daily activity or work task that is difficult
• Relevant reports, medication information or clinician instructions
• The questions or goals you want to discuss

Plan for privacy, access and support

Before joining, consider who can hear the call and whether you want another person present. A family member, interpreter or support person can help with communication when appropriate; tell the team in advance if you need one. Do not record or share a consultation without the required permission. If you have difficulty hearing, seeing the screen, using the device or communicating in the available language, raise it before the session so the team can discuss another arrangement. Keep personal records secure and share only information relevant to the request through the agreed channel. The service team confirms the platform and appointment details after reviewing the request.

What may happen during the first call

The clinician may clarify your history, goals and what you have already been told by another provider. If useful and safe, they may ask you to show a comfortable movement or describe a work or home setup. You can pause, ask why a task is being discussed, or say that you do not feel safe doing it. A video visit cannot provide every hands-on test, measurement, diagnosis or treatment. The clinician can explain what they can and cannot assess remotely and recommend an in-person appointment or another service if that is the safer next step. A request is not a confirmed booking until the team contacts you.

When to seek urgent or in-person care

Do not wait for a video appointment if symptoms are sudden, severe, rapidly worsening or feel like an emergency. Contact local emergency or medical services. If an assessment requires physical contact, equipment, direct assistance or a closer examination, an in-person route may be more appropriate. If you are unsure whether the concern is urgent, contact a local health service rather than relying on a website or waiting for a routine request. This guide is educational information only; it does not diagnose a condition or replace assessment by a qualified professional.